Medpipes Medical Software

Per Incident Lytec Telephone Support & Data Repair Agreement

By clicking the submit button (below) I agree to the following terms and conditions:

• You the customer will complete the information below and to the best of your ability provide an accurate description of the problem you are having with your Lytec software.
• We will review your question prior to accepting it.  We will, to the best of our ability, inform you in advance whether, and to what extent, your problem can be solved.
• A support incident will be defined as one problem, defined by you, for which you are seeking a solution.
• A support incident does NOT include:
• Software installation (depending on the situation a separate agreement may be necessary)
• Customized form creation such as superbills or custom statements, although questions about the modification of such forms that have already been created are allowed. (form creation requires separate agreement)
• Hardware & network questions that are only tangentially related to Lytec.
• Onsite support.
• This support incident will terminate when a reasonable attempt has been made to resolve your original question. We are trying to help you and will be as flexible as possible in helping you define and resolve your problem.  In general, however, a support incident does not include unrelated issues or subsequent problems related or unrelated to the original problem.
• If the problem you are encountering is due to a limitation of the software, we cannot modify the software, but it is highly probable that we can provide you with a workaround solution that will solve your problem.
• If the problem you are encountering is a known software defect, or a feature that simply doesn’t exist we will inform you and decline your request for support, i.e. you won’t be charged.  Thus, you have nothing to lose by asking.
• Medpipes Medical Software’s liability will not exceed the amount paid by you, (the customer), for this support incident. We will make every effort to ensure no loss of data occurs during your support incident.  If necessary, we will backup your data or verify that you have a backup plan.  Although loss of data would be an extremely rare occurrance, we will not be liable should any such loss occur.
• We will not be liable for any loss of revenue or any expense incurred by you as a result of any interruption or down time this support incident may cause to your business.
• It is frequently necessary for us to remotely view the screen of the computer you are using and/or perhaps another computer in your office.  We will provide the means for connecting to your computer and you agree to assist with the remote connection at your location.

Completing the information below, indicates acceptance of this agreement.  Select Lytec Support and provide a detailed description of your problem.  We will then contact you to confirm or decline your request for support.   If confirmed, you will receive an electronic invoice in the amount of $195.   This invoice which must be paid prior to the start of this support incident.  Upon receipt of payment you will be contacted to begin your support session.

If you are requesting data repair services our fee will be based on the severity of the file damage and the time required to repair the problem.  Complete the information below and select Data Repair.  Data repair services generally range between $300 to $500, but can run higher.  If you have an unusual situation that results in higher fees, you will be notified prior to any work being performed.  Data repair fees are due upon receipt of your repaired Lytec data.

If you are using a prior release of Lytec (any version other than the current release) then you also have the option of applying any fees incurred for Lytec support or data repair (up to $500) toward the purchase of a Lytec upgrade, if done within 30 days of your support or data repair incident.